How Do I

Computer Support

• Log a Self Service Request or Failure
• Book a Computer Lab or Lecture room
• Know what to consider when purchasing hardware 
• Protect my computer 
• Prepare for my computer refresh/reimage
• Find my computer name 
• Connect my office printer 
• Request to be added or removed from USQ Community Noticeboard
• Find help using apple products (GCFLearnfree.org)
• Find help with computer basics (GCFLearnfree.org)
• Find help with Internet basics (GCFLearnfree.org)

Software

• Use the upgraded Webmail (New)
• Find help with Microsoft Office products (GCF - Learnfree.org)
• Check for missing emails

Learning Systems

• Access online training for Moodle and Blackboard Collaborate 

SPSS/AMOS

• Re-licence SPSS and AMOS for 2013

Network

• Connect to VPN
• Connect to USQ Wireless (Setup and Troubleshooting)

Passwords

• Change my password
• Set up my password challenge questions
• I've forgotten my password

Video Conferencing

• Book Audio/Video Events (meetings)
• Make an Audio/Video call (talk with other people)
• Make an Audio/Video call (talk and see other people)
• Make an Audio/Video call (talk, see and share documents)
• Videoconferencing in H102 
• Videoconferencing in L209 
• Videoconferencing in L206 
• Videoconferencing in R113 
• Videoconferencing in S211 
• Videoconferencing in the Council Chambers 

iPad2

• Setup and configure
• Updating your USQ password 
• Pushing and Fetching 
• Remote Wiping 

General

• Learn about the University's Green ICT Commitment 

IP Phones

• Identifying your IP Phone 
• Phone Basics