Staff Service Catalogue

Application Software

This service includes the development, maintenance and enhancement of exisiting USQ core systems and standalone software. 

Computing and Mobile Devices

This service provides new computer installation, replacement of desktops, disposal of computers, problem diagnosis of USQ computers and information on iPads and tablets. 

Data Centre, Services and File Storage

This service provides staff with a secure hosting facility, provision of individual and collaborative file storage areas H: and J: drives) and restoration of data on request.

ICT Forms
Printing

This service includes staff printing, installation of networked printers and MFD's and assistance with purchasing of printers and MFD's.

Research

This service assists staff with Research computing information.

 
Service Desk

This service includes general support for staff including staff computer related issues, faults, service requests, staff and guest computing accounts and Work at Home software.

Teaching Spaces

This service includes standard software imaging for computer labs and Lecture Theatres and support for permanently installed Audio Visual equipment.

Telephones and Email

This service includes telephone extension moves and changes, new telephone extensions, billing, provisioning of individual mailboxes, off-campus access via Webmail, management of distribution lists and entries into the global address book.

Training

This service provides staff with training of USQ systems (SharePoint, Sitecore, EASE, ePortfolio, ICE and PeopleSoft) and various Microsoft Office programs.

Video Conferencing

Provides a service for staff that includes video conferencing support, on-site support for technical failures, training for standard repeatable internal events, maintenance of television and audio production studios and consultation and design services for equipment and installations.