Where to get help

To report an incident or concern

Emergency and Crisis Support

If you are on-campus when an emergency occurs please contact security (+61 7 4631 2222).

For emergencies involving immediate danger that occur off-campus dial Triple Zero (000) and ask for an Ambulance, Police or Fire and Rescue Service.

Support available at USQ

Students

At USQ, we offer a number of confidential services to support your academic and personal success, including counselling, welfare, medical and multi-faith support.  Appointments are available face-to-face on campus or by telephone or video-conferencing depending on what suits your needs. Support options may also include referral to relevant resources or services in the community.

 

For more information, or to make an appointment, please contact the Health and Wellness team:

 

Telephone +61 7 4631 2372

 

Email student.success@usq.edu.au

 

Office hours 9am - 5pm, Monday to Friday

 

·         USQ Toowoomba: G Block, Level 2 (off the Quadrangle)

·         USQ Springfield: Building B, Level 1 Atrium

·         USQ Ipswich: Building H, Library Reception

·        

Harassment and Diversity Contact Officer (HDCO) network:  Students can also make contact with a HDCO with enquiries about diversity, discrimination, bullying and harassment (including but not limited to sexual harassment). HDCO’s can provide advice on the university complaints and appeals process as well as external support options. Specific support for LGBTIQ students is also available.

 

USQ Student Advice Line: Students can call 1300 932 483 and reach a dedicated 24 hour advice line for all university enquiries, health, wellbeing or general living supports. This is a free call from landlines in Australia. Standard rates apply from mobile phones. Students calling from overseas can call +61 2 8905 0392 where billing is dependent on your international service provider.

 

Employees

Employees may access Employee Assistance Program (EAP) for free confidential and professional advice, counselling and referral services. Please contact the Workforce Support and Partnering team for further information.

Further information and resources are available to assist an employee who has been, or is supporting someone who has been sexually assaulted or sexually harassed.

All employees and students can make contact with the Harassment and Diversity Contact Officer network with enquiries about diversity, discrimination, bullying and harassment (including but not limited to sexual harassment). Specific support including referral for LGBTIQ employees and students is also available.

Outside support

Telephone

1800RESPECT

1800RESPECT (1800 737 732) is the National Sexual Assault Domestic Family Violence Counselling Service. It is a confidential online and telephone counselling, information and referral service available 24 hours a day, 7 days a week. 

The Queensland Statewide Sexual Assault Helpline offers telephone support from 7:30am - 12pm, seven days a week. Call 1800 010 120.

MensLine Australia is a professional telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way. Call 1300 78 99 78 hours a day, 7 days a week.

To report information anonymously contact Crime Stoppers on 1800 333 000.

Websites

Queensland Health lists sexual assault services for your area, as well as providing a wealth of information, including fact sheets and frequently asked questions.

Violence and the law: Where do I find support can assist you through navigating the legal system for a sexual assault, domestic or family violence matter. On this page you will find links to information, resources and support in each state and territory.

The Australian Human Rights Commission, Fair Work and Anti Discrimination Commission Queensland provide information on sexual harassment, including in education and in the workplace, as well as contacts for support and how to make a complaint.

Apps

The circleof6 connects you with six people you trust to stay safe and prevent violence before it happens. If you need help getting home or you are with someone and feel unsafe, you can let your circle know where you are and how they can help you.

Daisy connects women who are experiencing, or have experienced, sexual assault, domestic and family violence, to services in their state or local area. Daisy provides women with an easy way to find a range of information about services provided. Family members and friends can also use Daisy to gather information and to support decision-making.