Feedback, complaints and appeals

We understand that throughout your studies you may have problems or concerns that will need to be addressed. We are here to help you and want to see you succeed.

feedback-informal-complaints

Feedback and informal complaints

Giving feedback on general issues and problems where a formal response from the University is not required.

formal-complaints

Formal complaints

Written complaints about a serious matter which require a formal process and formal University response within a required timeline.

Non-academic appeals

Appeal (with grounds) against decisions relating to student general misconduct, transfer between provider requests or disability support adjustments.

Academic appeals

Appeal (with grounds) against decisions relating to course assessment process, student progress, enrolment, research misconduct and/or academic integrity.

Review of decision

Against decisions relating to: denial of program admission; financial assistance; student loan; fee refund; waive academic penalty/fee reversal; or breach of non-academic scholarship/bursary conditions; or International student enrolment cancellation.

Support for you

Your Student Relationship Officer

A Student Guild Advocacy Officer

Student support

Student Ombudsperson

Learning support

Student Success and Wellbeing

Support for international students

International language interpreter

Assessment information

Need help?

For advice on lodging your feedback or complaint, contact:

Student Support Team
Phone: 1800 007 252
Email: usq.support@usq.edu.au

USQ Student Guild Advocacy Office
Phone: 1800 076 301
Email: advocacy@studentguild.com.au