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Feedback, complaints and appeals
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Feedback, complaints and appeals
We understand that throughout your studies you may have problems or concerns that will need to be addressed. We are here to help you and want to see you succeed.
Feedback and informal complaints
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Feedback and informal complaints
Giving feedback on general issues and problems where a formal response from the University is not required.
Formal complaints
Written complaints about a serious matter which require a formal process and formal University response within a required timeline.
Non-academic appeals
Appeal (with grounds) against decisions relating to student general misconduct, transfer between provider requests or disability support adjustments.
Academic appeals
Appeal (with grounds) against decisions relating to course assessment process, student progress, enrolment, research misconduct and/or academic integrity.
Review of decision
Against decisions relating to: denial of program admission; financial assistance; student loan; fee refund; waive academic penalty/fee reversal; or breach of non-academic scholarship/bursary conditions; or International student enrolment cancellation.
USQ Complaints & Appeals Overview
Find out more (PDF 62.58KB)
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