Feedback and informal complaints

Student experience feedback

Tell us about your experience. Is USQ meeting your expectations? Are there changes we can make to help you succeed? USQ values your feedback and appreciates the time and effort taken to let us know how we can improve your student experience. Let us know by emailing usq.experience@usq.edu.au

You may provide feedback, raise a concern or even give us a compliment at any time.

Informal complaints

Many problems and issues occur through misunderstanding and in most cases, these can be resolved quickly and informally. USQ encourages you to try to resolve your problem or concern in the first instance directly with the relevant person face-to-face, via Zoom or other online platform, by telephone, or set out your concerns in an email. It is important to try to provide as much detail as possible about the issue and your preferred outcome or desired resolution, usually within two weeks of the issue arising.

Academic matters such as assessment, group work or academic misconduct issues, can be raised with the relevant academic staff member such as your Lecturer, Course Examiner or Head of School.

If you are unsure about who to contact, or are having difficulty in arranging a way to discuss the matter directly with the person involved, you can contact your Student Experience Coordinator or email usq.experience@usq.edu.au