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Customer Service

USQ strives to enhance the student experience through a University-wide approach to embedding a revitalised culture of excellence in service interactions with students. If our service has been less than satisfactory or you have an idea for improvement, please let us know. 

You can provide informal feedback to simply let us know how we can improve at any time by emailing Your feedback helps us identify and address any obstacles in your learning environment or general issues with your student experience. 

If you believe you have been disadvantaged by less than satisfactory USQ service and your issue was not able to be resolved through informal enquiries, you have the option of lodging a formal complaint.

USQ values and takes all feedback or complaints seriously and we thank you for your time.