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Stage 1: Formal Grievance

If your concerns remain unresolved after contacting the responsible person or area, or you do not wish to discuss your issue informally, you can lodge a formal student grievance by using the online formal complaints form (some exceptions apply - please see the dropdown menu below).

A student grievance is something directly related to your studies or experience at USQ which causes dissatisfaction or disagreement and that you want the University to formally respond to.

Your formal complaint must be lodged within six months of the issue arising or when you first become aware of the issue, whichever is later.

We will address your concerns using the Student Grievance Resolution Policy and Student Grievance Resolution Procedure. All formal grievances will receive a written response from the University which will include the reason for the decision and information on further options for review, if required. 

The Student Guild provides free, independent and confidential advocacy and support to help you lodge a formal complaint. The Student Guild is independent of the University.

If you are seeking to dispute or contest a formal decision made by the University, such as in relation to assessment of a credit application or denial of re-admission, you should go to Stage 2: Review. 

To submit an anonymous complaint please use the online formal complaint form. The University’s ability to investigate anonymous complaints may be limited.

If you wish to submit a complaint regarding the following issues, please click on the relevant link.