USQ's email facilities block the majority of spam and malicious content, however due to the changing nature of mail related scams, items can get through in some instances. It is important that you do not click or open attachments from emails in which you do not recognise or expect.
How to recognise a fraudulent email
Scams and fraudulent email can be recognised by containing any features such as:
- Lack of USQ branding
- The sender not having a .usq.edu.au email address e.g. Micky.Carlsons@usq.edu.tk
- A message requesting you to click a link that originates in another country such as France http://uconnect-dev.electis.fr not ending with a “.usq.edu.au” domain
- USQ will never address an email to you by referring to your email address “Dear Firstname.Lastname@usq.edu.au” or “Dear Sir/Madam”
- Emails requesting you to sign in to validate your ‘Webmail’ or bank transactions.
I've clicked an email I shouldn't have
If you've already provided personal or banking details to a scammer, contact your bank or financial institution immediately (using their publicly available details, not the ones in the email you received) and monitor your bank statements for unauthorised transactions. If you've provided any account information, change any passwords you may have disclosed for your account either USQ or personal.
If you've already saved or clicked on an attachment, update your anti-virus software and run a complete scan of your computer. You may also wish to update any online passwords stored on your computer in case they've been accessed.