Being able to successfully deal with and diffuse conflict situations is a major quality that most employers look for in their candidates. Learning how to manage and resolve conflict will be a valuable skill to assist you in the future. Valuable skills such as active listening, empathy and assertiveness will be discussed as key topics for being able to manage conflict. Guest speakers will be discussing their own journeys of overcoming conflict and provide examples on how to successfully manage conflict. You will also be provided with real life scenarios which you will use frameworks to successfully manage and diffuse the situations.