Counselling and wellness

Counselling is usually short-term and focused on the issues impacting your study and wellbeing. You can access USQ counselling services, online, face to face and over the phone. You may be referred to appropriate practitioners off-campus if long-term counselling or specialist services are required.
You may want to use our counselling service to:

If you are unwell and your health is affecting your studies contact the USQ Health Service or your GP to obtain a medical certificate which you will need in order to apply for assignment extensions, deferring exams and/or registering for USQ disability support.

Wellbeing online resources

Feeling good and thriving emotionally and academically is very important to your health and wellbeing.  For information to raise awareness of mental health issues and strategies to help, access the wellness self-help resources online at Your Wellbeing.

Our Wellness Team

The wellness team are qualified and experienced professionals with the central goal of helping you to increase your sense of wellbeing, and they appreciate the different needs of students coming from other cultures and backgrounds.

Initial appointment

Normally, your initial appointment will be a 15 minute face-to-face or telephone session; also known as a drop-in. 

This is not a counselling session, but gives you the opportunity to see a wellness educator relatively quickly and they can:

  • determine whether you need an urgent appointment
  • ensure you’re getting help from the most appropriate source
  • provide you with some helpful resources or information.

If you and the wellness educator agree that you would benefit from individual, short-term solution-focused counselling, you will be offered a full appointment.

Online counselling

You can decide whether you would like to talk with a Wellness Educator online, face to face or telephone, whatever suits your preference. Online counselling can either be real time face-to-face support or Live Chat with a Wellness Educator using free and secure Zoom conferencing technology. The free and confidential session lasts up to 50 minutes. You can also choose Email Counselling as another way of talking to a Wellness Educator.

How to access online counselling

Please contact us to request an online counselling appointment or book directly by clicking on the link below ‘Book now’ (except for Email Counselling). Please read the following information carefully so you understand the different modes of online counselling and how to access each type.

Video Counselling is an in person face-to-face session however conducted through a cloud based service called Zoom, using the HD video function only. If you would prefer you can arrange with the Wellness Educator to hold a session via Zoom, using the audio function only. To access Video Counselling call or email the Health and Wellness Team using the contact details below or book online by clicking on the ‘Book now’ icon below.

Email Counselling is provided through an exchange of emails between you and the Wellness Educator. The Wellness Educator will respond with a Counselling Therapy email within 48 hours where possible. You will be provided with a private email address to forward a typed document rather than emailing straight into a message. To access Email Counselling call or email the Health and Wellness Team using the contact details below.

Live Chat Counselling is provided through Zoom, using the chat function. A student chats to a Wellness Educator about their personal challenges through typed live chat, and the Wellness Educator responds with Counselling Therapy also via typed Live Chat. The Live Chat session will be booked in at an appointed date and time. To access Live Chat Counselling call or email the Health and Wellness Team using the contact details below or book online by clicking on the ‘Book now’ icon below.

After-hours support 

If you require support outside of normal business hours, please contact:

Lifeline (13 11 14) is a free and confidential service staffed by trained telephone counsellors.

24 hours USQ Student Advice Line (1300 932 483).  This is a free call from landlines anywhere in Australia. Standard rates apply from mobile phones.

1300 MH CALL 24/7 (1 300 642 255) is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders.

For an emergency:

Contact your local hospital or call 000.

Your privacy

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Useful resources

Suicide Call Back Service

MensLine Australia

Smiling Minds

Head to Health

Reach Out

Beyond Blue



Carers Australia




Book an appointment


+61 7 4631 2372

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USQ Toowoomba: G Block
USQ Springfield: Building B, Level 1 Atrium
USQ Ipswich: Building H, Library Reception

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