iconnect

Have a question but not sure who to talk to? We can help!

The iconnect service offers you all of the services you need while studying at USQ, in one place.

Our concierges are trained to help answer your questions and work closely with your Student Relationship Officers, Faculty staff, ICT, Library staff and many others to make sure you leave with the answer you needed.

With your feedback on how we could improve USQ services, we opened our first temporary physical location in the Refectory at the Toowoomba campus in Semester 1, 2020 and we've since expanded to Springfield (Semester 3, 2020) and Ipswich (Semester 1, 2021). We're also available online via Zoom, Live Chat and our Facebook group.

Connect with us through Zoom and chat

Our designated iconnect Zoom meeting room allows you to virtually speak face-to-face with your USQ support team or you can live chat with us through the chat bubbles on the USQ website.

You can access the services, Monday to Thursday from 8am - 8pm, Fridays from 8am - 5pm and on weekends from 12pm - 5pm.

To find out how our online services work, watch our quick Zoom and chat service demonstration.

USQ iconnect - our new online Facebook community

You're invited to join our new online Facebook community USQ iconnect, created especially for our students.

USQ iconnect is a group where you can interact with your peers, ask questions about study, share advice, celebrate wins, tackle challenges and support other students. Our concierges will be online helping to answer your questions and sharing advice based on their experience as USQ students.

We’re all about creating a safe and supportive online community and have created our Community Guidelines to make sure everyone knows what to expect.

To be a part of the group, all you need to do is go to www.facebook.com/groups/usqiconnect, hit ‘Join group’ and answer two easy questions so we know you're a USQ student.

AskUSQ - Frequently asked questions (FAQs)

Find the answers to our most common questions via AskUSQ.

If you can't find the answer you're looking for, don't hesitate to reach out to us via Zoom, live chat or our iconnect Facebook group. You can also submit an online enquiry and we'll reply to your student email address (UMail).

24 hour student advice line

To reach us for support during business hours, free call 1800 007 252 from anywhere in Australia.

Outside of our business hours, free call 1300 932 483 from anywhere in Australia and you'll be connected to our USQ Student advice line.

You can visit us in our physical iconnect spaces at USQ Toowoomba, Springfield and Ipswich, Monday to Friday from 8am - 4pm.

You can also reach us via the live chat bubble, our iconnect Zoom meeting room or our USQ iconnect Facebook group.

Our online service hours are:

Monday to Thursday from 8am - 8pm
Friday 8am - 5pm
Saturday and Sunday from 12pm - 5pm.

Excluding public holidays.

You can find our temporary space at USQ Toowoomba in the south east corner of the Refectory while our permanent site is being built.

If you're at USQ Springfield, you can find us in the B Block Atrium (Level 1).

For all of you studying with us at USQ Ipswich, we're available in the Library (Level 1).

We know from your feedback that sometimes finding the right place to go to get the answer you need is difficult.

In order to make it easier for you, we created iconnect using your feedback and ideas.

The iconnect service allows you to access:

all of the services you need in one place
simple referrals to other areas if needed
opportunities to shape the service through your feedback
peer support
extended opening hours.

If you’re a current USQ student and interested in working alongside passionate USQ staff to answer student queries, give advice and provide proactive and responsive front line service, we'd love to hear from you!