In an exciting new initiative, USQ is launching iconnect, a centralised support space designed to enhance the service we offer to students. Operating from a central point in the Refectory at the Toowoomba campus, the iconnect space will be the main information hub for Toowoomba students, and will ensure accessible, consistent, coordinated, and tailored service from 10 February 2020.
The iconnect space is being designed in partnership with students. Student ideas have provided the foundation for a collaborative and digitally supported space where students can access knowledge and services from across the University. To ensure an inclusive space, the design of iconnect will continually evolve in response to student feedback and ideas so that we can continue to satisfy our students’ needs.
Where can I find iconnect?
The iconnect space will be temporarily located in the south east corner of the Refectory while our permanent site is being built. The support service will be extended to our Ipswich and Springfield campuses and serve our online cohort following the establishment of iconnect at the Toowoomba campus.
What are the advantages of iconnect?
iconnect will provide students with:
- a centralised service
- simple referrals
- opportunities to connect with academics
- opportunities to provide feedback
- peer support
- extended opening hours.
USQ students will become our first tier of support, employed as service concierges. These roles will be responsible for answering queries, giving advice, and providing proactive and responsive front line service. Complex queries will be referred to specialists for rapid resolution.
How can I become an iconnect concierge?
If you are a USQ student and interested in providing proactive and responsive front line service as a concierge, please email a completed form PDF 1.2MB and your resume to firstname.lastname@example.org.