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Studying during COVID-19

Your learning experiences in 2021 have been designed to include opportunities for student-teacher, student-student and student-industry interaction and collaboration, regardless of whether you are studying online or on-campus.

The University of Southern Queensland continues to follow the advice of the Queensland Chief Health Officer's public health direction regarding COVID-19.

Under this directive, Universities must ensure:

  • large lectures only seat one person per 4m2
  • social distancing is observed wherever possible.

Smaller education and teaching sessions, including group seminars, tutorials, and practical's and lab-based lessons, are not subject to the one-person per 4m2 rule.

 
These changes will not impact on your progression into future courses and have been made to keep you and your networks of family and friends as safe as possible. The specific details about changes that affect your courses will be provided on your course StudyDesk. Please continue to check StudyDesk regularly for updates as well as your student email (UMail).  

The University’s primary concern continues to be the health and safety of our staff and students. Please ensure you keep up to date with the latest coronavirus information for the USQ community. If you think you have been exposed to the COVID-19 virus, please follow the self-isolation instructions and seek medical advice by contacting your General Practitioner or the USQ Health and Wellness Team by emailing student.success@usq.edu.au or by phoning +61 7 4631 2372.

Please see the Frequently asked questions (FAQs) below for information on the latest changes, in line with updates and direction from the Australian Government about COVID-19.

Support for study

In line with the latest restrictions, when visiting either USQ Springfield or Ipswich, you will be required to wear a face mask. Students from the Greater Brisbane area who attend Toowoomba Campus may also be required to wear a face mask for indoor activities.

 

Queensland Health recommends you wear a mask when outdoors if you are unable to stay more than 1.5m distance from other people, such as busy walkways and thoroughfares.

 

For more information and advice on the use of face masks, along with detailed information on the current restrictions in place, please see the Queensland Government's recent COVID-19 update.

In line with the latest Queensland Government restrictions, you may be required to wear a mask when you attend campus. If you do not have a mask, please report to the Security office on your campus to collect one.

 

For more information and advice on the use of face masks, along with detailed information on the current restrictions in place, please see the Queensland Government's recent COVID-19 update.

Updated 15 January 2021

In 2021, there will be no on-campus or face-to-face lectures. If you are enrolled in an on-campus course and you have a lecture scheduled in your timetable, this activity will be conducted online.

Other on-campus activities such as seminars, workshops and tutorials that appear in your timetable may be delivered on-campus or online. Your StudyDesk will provide information about how the learning activities for your course will be delivered.

You are required to attend on-campus activities where they are necessary to successfully complete your course. These may include practical classes, residential schools, labs or studios.

Updated 23 December 2020

Semester 3 courses are typically offered online. Please continually check StudyDesk and your student email (UMail) for updates on your specific courses.

If you do attend a campus, please keep in mind that it is everyone's personal responsibility to adhere to social distancing requirements and good hygiene practices at all times. Doing so will help ensure you and your family and friends remain healthy and will protect the health and safety of all USQ students, staff and our community.

You are encouraged to download the Government's COVIDSafe app and also the USQ SafeZone App. Please do your part to ensure the University can continue to offer classes and services on campus for the remainder of this year.

Updated 8 January 2021

There will not be any paper-based exams at the end of Semester 3, 2020 and for 2021. 

Most exams will be conducted online. Practical, professional and performance-related assessment may be held on campus. Oral assessment may be conducted face to face or online.

All online assessment conducted during the formal examination period will be timetabled.

Where necessary, in order to meet the requirements of professional accrediting bodies, online invigilated examinations may be held.

The Alternate Assessment will continue in Semester 3, 2020 and 2021.

The grade concessions introduced in Semester 1 are now available to you for the remainder of 2020. This means that if your final grade does not reflect your usual high achievement in Semester 2 or 3 of 2020, you can request to have this recorded as a Pass - Not Contributing to GPA (PC).

If you do not pass in Semester 2 or 3 in 2020, your grade will automatically be excluded from the calculation of your GPA and will be recorded as a Fail - Not contributing to GPA (FC).

You can find out more on the COVID-19 Student Support Package page.

You can request an extension to the assignment deadline of up to five days by providing us with a student statement outlining the circumstances that are preventing you from submitting your assignment on time. 

Requests for assignment extensions should be submitted through the Assignment Extension Request Form. We will consider your application for an assignment extension at any time up until the deadline published in your StudyDesk. However, we advise you to submit your application at least 24 hours prior to the deadline, as this will help ensure a decision on your application is made prior to the deadline.

If you’d like more information, please contact our Student Support team.

Updated 23 December 2020

USQ Libraries are operating under COVID Safe protocols to keep you safe. You can find out more about study spaces, accessing 24 hour computer labs and online study support in addition to the Library Opening Hours for more information.

In Semester 3 2020, course textbooks are available online or via Course Readings in StudyDesk. Physical copies of your textbooks are not available for loan in Semester 3. Please monitor StudyDesk for updates from your course examiner regarding course text requirements for Semester 3. 

Meet-up, Study Support sessions and consultations will continue online for the time being, however if you need a more support, please contact us.

Updated 23 December 2020

To protect you and our staff, some of our face to face reception areas are closed. We will continue to provide all of our services virtually.

You can contact the Student Support team on chat, through email and on the phone between the hours of 8am - 8pm Monday to Thursday, on Friday from 8am - 5pm and from 12pm - 5pm on weekends.

You can visit the iconnect team at USQ Toowoomba in the Refectory, Monday to Friday 8am to 4pm or online 7 days a week - check out their online services and opening hours. The USQ Springfield iconnect team is available on-campus in the Atrium of B Block, and the iconnect service will also be available on-campus at USQ Ipswich in early 2021.

Updated 17 January 2021

Yes the 24-hour labs remain open. Please note that some computers may be unavailable at this time due to complying with government regulations of maintaining a 1.5m distance. The following 24 hour labs are currently operational:

  • Ipswich - H208
  • Springfield - A110A and A116
  • Toowoomba - C305

Updated 17 January 2021

Printers are currently operational in and around each campus.

You also have access to print services for course work, assignments, study notes via Print Express and printing will be mailed out to you.

Education placements

Reviewed 14 January 2021

Our placement partners are continuing to support these important activities and professional placements will continue unless otherwise advised. If a scheduled placement is cancelled, USQ will let you know and we will reschedule cancelled placements to the earliest available time in 2021.

If a placement is rescheduled, USQ will apply an incomplete grade (IDM) when results are finalised at the end of Semester. The IDM grade will not impact on your HECS-HELP or fee obligations.  Importantly, all activities completed prior to the cancellation will contribute towards your final grade.

If your circumstances mean you need to withdraw from your placement, please contact us first and let us know so we can make sure the hours you have completed can count towards your course or program requirements.

Please check your StudyDesk regularly for updated information or contact our Student Support team

Education placements

We ask that at all times you please practice appropriate social distancing, in line with the Australian Government’s social distancing guidance.

If at any stage your placement is interrupted by a site closure, a decision to self-isolate or need to undertake carer’s duties, please contact the placement office by emailing Bela.Placements@usq.edu.au or by phoning +61 7 4631 2359.

As a student at USQ yours and your family's well being is the University's main priority.

The Professional Experience team together with the Professional Experience Director will work with you to create an individualised plan, which will come at a later date if you decide to self-isolate, undertake carer's duties or the site closes.

Please be assured that USQ has developed strategies to minimise the impact of an interruption should it occur, and all students will be able to progress toward their next semester as currently planned.

If at any stage your placement is interrupted by a site closure, a decision to self-isolate or need to undertake carer’s duties, please contact the placement office by emailing Bela.Placements@usq.edu.au or by phoning +61 7 4631 2359.

Yes, any full days completed will be counted.
All placement must be completed onsite and social distancing rules adhered to.

If your placement is interrupted by a site closure, the Professional Experience team together with the Professional Experience Director will collaborate with you to develop an alternative placement plan that accommodates your future personal circumstances.

The University is not able to advise students how to respond to their work and personal circumstances in relation to their placement interruption.

USQ has no plans to cancel scheduled placements for 2021, and they are proceeding as planned.

If a student’s placement is interrupted by a site closure, self-isolation or carer duties the Professional Experience team together with the Professional Experience Director will collaborate with you to develop an alternative placement plan that accommodates your future personal circumstances.

If at any stage your placement is interrupted by a site closure, a decision to self-isolate or need to undertake carer’s duties, please contact the placement office by emailing Bela.Placements@usq.edu.au or by phoning +61 7 4631 2359.

Health, Engineering and Science placements

Information for students in the Greater Brisbane region

Please visit the Placements affected in the Greater Brisbane area page for information on placements impacted by the Greater Brisbane area lock down from Friday 8 January 6.00pm - Monday 11 January 6.00pm.

All other placements

Our placement partners are continuing to support these important activities and professional placements will continue unless otherwise advised. If a scheduled placement is cancelled, USQ will let you know and we will reschedule cancelled placements to a later stage.

If a placement is rescheduled, USQ will apply an incomplete grade (IDM) when results are finalised at the end of Semester. The IDM grade will not impact on your HECS-HELP or fee obligations. Importantly, all activities completed prior to the cancellation will contribute towards your final grade.

If your circumstances mean you need to withdraw from your placement, please contact us first and let us know so we can make sure the hours you have completed can count towards your course or program requirements.

Please check your StudyDesk regularly for updated information or contact our Student Support team.

Your safety is our key priority, so you should continue to comply with all relevant Department of Health guidelines and those of the organisation where you are working.

We understand that due to the current circumstances with COVID-19, there may be challenges in meeting your work experience requirements, particularly if you plan to graduate at the end of Semester.

We appreciate you may have some concerns and we are preparing plans to minimise the disruption to your studies where possible.

Your course examiner has put together a work experience completion guideline document that will assist you with how best to proceed in your situation. This has been added to your work experience StudyDesk site.

Should your Host Company cancel or suspend your placement due to COVID-19, please contact the Placements Team and provide the following details: 

  • Name, Student Number, Contact phone number and email address 
  • Host company and contact details (including contact person phone number/email address)
  • The date the placement will/did cease and how many days of work experience are completed

Students who are in a placement away from their normal place of residence should plan to return home at the earliest opportunity, while abiding by the state and national travel restrictions.

If you have any queries or are unable to find the document, please contact our Placements office via HES.Support@usq.edu.au.

Updated 23 December 2020

Professional placement courses will continue for most students enrolled in Semester 1.

The situation with COVID-19 is continually changing and we are aware of the impact that it may have had on your study and placement planning. We can assure you that our Human Services team are working with external agencies to source suitable placements for you in these changing circumstances.

Our Placements Office is currently working hard to source you a placement for Semester 1 and reduce any further impact to your study. Due to the current challenges that a number of our external agencies are facing, there might be a delay in providing you with a Semester 1 placement, however if this delay will impact on your ability to complete your placement within the semester you will be contacted by our office. In this situation, you will be advised to remain enrolled and USQ will apply an incomplete grade (IDM) if we are unable to source you an appropriate placement within the semester.

We want to assure you that we are continually monitoring events on a daily basis and will keep you updated with any further changes as they come to light. We are here to support you.

Please find student health advice and support options on this page and Information for the USQ community on COVID-19.

Please be advised that all future Semester 1 Medical Laboratory Science placements have been impacted by a facility-initiated communication, to suspend/cancel clinical placements, as a result of COVID-19 precautionary measures.

This means that you must not attend your scheduled Medical Laboratory Science clinical placement for Semester 1.

An email with further information has been sent to your student email (UMail).

If you have further questions about your Medical Laboratory Science clinical placement after reading the email, please contact HES.Support@usq.edu.au or phone +61 7 4631 2974.

We understand that these are uncertain and difficult times for many of you. Some of this uncertainty may relate to your studies, with particular focus on the security of your clinical placements, and your ability to continue the same.

Firstly, can we reassure you that the Midwifery team, the Clinical Placement Office and the School of Nursing and Midwifery are aware of the current circumstances and working to respond to these changing circumstances as they unfold.

Loss of placement

We are aware that some student placements will be cancelled due to the pressing needs of the clinical partner.

In the situation that your placement is cancelled, we will provide you with an extension to meet your clinical placement requirements until a suitable placement is sourced.

We understand there may be a significant delay in providing you with another placement and that this may impact your ability to complete courses at the time initially expected. During this time, we will require you to submit the reflective assessment item attached to your clinical courses, ensure your clinical ePortfolio is updated, and complete your formative clinical assessment as per the usual expected timelines published within the course specifications.

If you experience any issues with your clinical placement availability, this should be communicated with the course examiner and Danielle Gleeson without delay.

Loss of ability to attend placement

We understand that some students may find they are unable to attend clinical placement for the some of the following reasons:

  • illness
  • enforced quarantine
  • family financial strain
  • childcare requirements
  • request to work full-time in RN employment role to assist with emergent COVID-19 related needs
  • request by clinical employer/placement provider to avoid activity between sites
  • legislation.

These types of circumstances, and where an alternative solution cannot be found, would be considered as exceptional and extenuating circumstances. The midwifery team would encourage you to access the existing available university services including but not limited to:

Support

The midwifery team are here to support students and we would encourage you to contact the Midwifery Coordinator clinical Danielle Gleeson to discuss your options relating to clinical courses and the Director of Midwifery Elizabeth Rigg to discuss your options in relation to theory courses and study pathway options for the program as a whole.

We are working continually to be responsive to your needs and how we can support students experiencing exceptional circumstances and may be able to offer you information that will help you to make an informed decision.

In addition, we would like to draw your attention to recent, advantageous changes to the Australian government’s coronavirus subsidy to Austudy/Abstudy payments for full-time students. This effectively doubles student payments. Please see the Study Assist government site for further information.

We want to assure you that we are continually monitoring events on a daily basis and will keep you updated with any further changes as they come to light. We are here to support you.

Updated 23 December 2020

We understand that these are uncertain and difficult times for many of you. Some of this uncertainty may relate to your studies, with particular focus on the security of your clinical placements, and your ability to continue the same.

Firstly, can we reassure you that the Professional Placement Office and the School of Nursing and Midwifery are aware of the current circumstances and working hard responding to these changing circumstances as they unfold.

Clinical placements will continue for most students. To date, most of our partners who provide placements are continuing to support these important learning activities.

If for any reason, one of your scheduled placements is cancelled, it will be rescheduled to later in the semester/year. In the scenario where it is later in the year, you will be awarded an incomplete grade (IDM) at the end of first semester. This will not impact on your HECS or fee obligations, and the work you have completed to date will still contribute to your final grade in these courses.

Loss of placement

Unfortunately some student’s placements have been cancelled by facilities as a result of COVID-19 precautionary measures.

In the situation that your placement is cancelled, you will be advised via email immediately in addition to your course coordinator to ensure that your grades are not negatively impacted.

As soon as your placement has been cancelled, our Placements office will commence working to source you another placement to meet the requirements of your course. You will be advised via your student email (UMail) as soon as the team has been able to reschedule your placement.

You can be assured that our Placements office will be working with your Associate Head (Clinical) on sourcing placements for all those impacted as soon as possible. We will endeavour to provide further clarify and information to all those impacted as soon as possible.

In your Final Semester of Study?

USQ is working hard to prioritise your requirements for completion, especially in the area of clinical placements.

If you are in your final semester of study, organising clinical placements for you is our priority, and over the coming weeks we will be in touch with you to confirm your final placement/s. If you have any hours owing from previous clinical placements, it would be very helpful if you could forward that information now, so we can include those hours in our planning.

Updated 23 December 2020

It is anticipated, at this stage, that the placements in Semester 3 will proceed as planned.

Please note that these provisions are subject to change should there be a resurgence in COVID-19. We must emphasise that placements will be offered to us by QAS based on availability of stations and their PPE provisions, so you will not automatically be allocated to the station you may have been previously.

Please ensure that your enrolment for placement courses is correct.

If you have further questions about your paramedicine clinical placement after reading the email, please contact HES.Support@usq.edu.au or phone +61 7 4631 2974

Due to the COVID-19 pandemic the USQ Ipswich and Toowoomba Psychology clinics have been closed from Friday 27 March.  The clinics will remain closed following government advice until further notice.

Most other external partners who provide placements are continuing to support these important learning activities.

If for any reason, one of your scheduled placements is cancelled, it will be rescheduled to later in the year. In that scenario, you will be awarded an incomplete grade (IDM) at the end of first semester. This will not impact on your HECS or fee obligations, and the work you have completed to date will still contribute to your final grade in these courses.

Loss of placement

Unfortunately some students' placements have been cancelled by facilities as a result of COVID-19 precautionary measures.

In the situation that your placement is cancelled, you will be advised via email immediately in addition to your course coordinator to ensure that your grades are not negatively impacted.

We understand that these are uncertain and difficult times for many of you. Some of this uncertainty may relate to your studies, with particular focus on the security of your placement, and your ability to continue the same.

Firstly, can we reassure you that the University are aware of the current circumstances and working hard responding to these changing circumstances as they unfold.

If for any reason, one of your scheduled placements is cancelled, it will be rescheduled to later in the semester/year.

In the scenario where it is later in the year, you will be awarded an incomplete grade (IDM) at the end of first semester. This will not impact on your HECS or fee obligations, and the work you have completed to date will still contribute to your final grade in these courses.

Loss of placement

Unfortunately some students' placements have been cancelled by facilities as a result of COVID-19 precautionary measures.

In the situation that your placement is cancelled, you will be advised via email immediately in addition to your course coordinator to ensure that your grades are not negatively impacted.  

Please get in contact with your course coordinator, Ursula Kennedy to discuss when you may be able to reschedule your placement with your host company at a later date.

Updated 8 July 2020

All sport and exercise placement students will need to complete the COVID-19 Infection control training module prior to attending placement.

With restrictions in Queensland easing and sport and exercise facilities allowed to reopen and gradually returning to business, sport and exercise placements will resume where possible.

Please read the following carefully to find out what that means for you.

SES1299 Semester 1, 2020, students

All of you will have received a temporary grade (IDM) at the end of Semester 1. An IDM is not a fail; it simply indicates that make-up work (i.e. your placement and associated assessment items) has yet to be completed. You will not need to re-enrol in SES1299 in Semester 2 2020 to complete the course.

The road to recovery will be long, as placement facilities return to usual operations, and restrictions ease. The Placement Officer and Placement Coordinator have commenced the process of establishing the current situation, and enquiring with USQ’s usual sites whether, when and how many students can be accommodated. This means that placement allocation will occur on a case-by-case basis, depending on site availability.

In the meantime, I encourage you to work through the lecture material on your SES1299 StudyDesk, to be well prepared for when you are getting out on placement.

SES1299 Semester 2, 2020, students

SES1299 consists of 2 parts: a 4-hour mandatory placement session at the Ipswich campus on Thursday 30 July 2020, 2-6pm for all students (regardless of enrolment mode), and a 16-hour placement at an external site.

The Placement Officer and Placement Coordinator have commenced the process of establishing the current situation, and enquiring with USQ’s usual sites whether, when and how many students can be accommodated. This means that placement allocation will occur on a case-by-case basis, depending on site availability. More information is available on the SES1299 StudyDesk.

SES2299

COVID-19 has had a real impact on sport & exercise placement facilities, and placement sites may experience increased pressure due to a ‘backlog’ of placements from semester 1. Placements will be allocated on a case-by-case basis, and students should get all their mandatory documents ready as soon as possible. More information is provided on the SES2299 StudyDesk.

SES3299 & SES8299

You will be contacted individually by Placement Coordinator Lisa Seiler with an update about your placement.

If due to COVID-19 your placement was suspended after you commenced it, Lisa Seiler will establish whether, and when, you can return to your original placement site.

If your placement was due to start in June or later in 2020, Lisa Seiler will establish whether this site is still able to accommodate you, and when you can commence.

If the above applies to you, you will receive a temporary grade (IDM), until you are able to complete all placement hours and associated assessment items.

Mandatory face-to-face activities

Updated 23 December 2020

Most courses that have mandatory on-campus components required for course completion (e.g. practical classes, residential schools, laboratories, studios), have recommenced.

Please continually check StudyDesk and your student email (UMail) for updates on your specific courses.

When you are back on-campus, please keep in mind that it is everyone's personal responsibility to adhere to social distancing requirements and good hygiene practices at all times. Doing so will help ensure you and your family and friends remain healthy and will protect the health and safety of all USQ students, staff and our community.

You are encouraged to download the Government's COVIDSafe app and also the USQ SafeZone App. Please do your part to ensure the University can continue to offer classes and services on campus for the remainder of this year.

Updated 23 December 2020

We are currently in the process of offering catch-up activities for students who had practical course components deferred in Semester 1, 2020 courses. 

Please check your student email (UMail) for updates regarding your courses.

Support services and wellness

Disability support services are available online Monday to Friday from 9am – 5pm.

To access disability support, contact a Student Equity Officer by booking an appointment through USQ Access, emailing disabilitysupport@usq.edu.au or by phoning +61 7 4631 2372.

Our Health services at our Toowoomba campus will continue to offer in-person service, however, for your safety and ours, you must call ahead prior to attending campus.

Springfield and Ipswich

The USQ Health Service on the Ipswich and Springfield campuses have temporarily closed.

All patients of USQ Health Service at Ipswich and Springfield can be supported through telehealth or phone consults which will operate from the Toowoomba campus. This would exclude any pathology and vaccination requirements. Please phone 07 4631 2372 to make an appointment. All student appointments will continue to be bulk billed.

If you require a pathology or a vaccination appointment, Ipswich patients are encouraged to contact Bremer Medical Centre (Building F, USQ Ipswich) on 07 3381 1900.

Springfield patients are encouraged to contact Stellar Medical, Commercial Drive, Springfield on 07 3818 2277 for pathology or vaccination appointments.

All telehealth or phone consultations can be made by calling the USQ Health Service on 07 4631 2372

The wellness team is available online Monday to Friday between 9am and 5pm.

Appointments can be booked through USQ Access, emailing student.success@usq.edu.au or by phoning +61 7 4631 2372.

USQ Careers and Employability are here to support you in managing your career through these difficult times.

We offer career counselling appointments, job seeking support services including resume and online interview assistance and a broad range of career related resources.

As we become aware of positions that become available, these are posted on the Jobs Board on USQ Access, so remember to check this out if you are seeking employment.

We're also online to support you from 9am-5pm Monday to Friday.

Appointments can be booked online through USQ Access, via email to careers@usq.edu.au or by phoning +61 7 4631 2372.

The Scholarships team are available online Monday to Friday from 9am – 5pm.

To get in touch please email scholarships@usq.edu.au

Campus and facilities information

Updated 15 January 2021

Omnia Bookshop Toowoomba, Ipswich and Springfield are now open to the public:

Toowoomba Bookshop – 8.30 am to 4.00 pm
Ipswich Bookshop – 7.30 am – 3.00 pm
Springfield Bookshop – 8.30 am – 2.00 pm until 1st February 2021. Then reverts to 7.30 am - 3.00 pm

Updated 16 June

Residential Colleges will have reduced capacity for Semester Two, 2020, with availability at McGregor College and Steele Rudd College only. It is important to highlight that campus life, teaching and the student experience will be considerably different to ensure your health, safety and wellbeing.

Both self-catered and catered meal packages are available, however there will be limited accessibility to common spaces. It is recommended that 14 or 21 meal packages are opted for, as you may not be able to access cooking facilities as needed. McGregor College Dining Hall will offer seated meals, with social distancing, additional safety and hygiene measures and maximum capacity restrictions, in place. The Accommodation website outlines all the necessary information regarding accommodation fees. 

Limited social events will be facilitated, and no large gatherings will occur, including college formals and the annual Intervarsity competition. Social gatherings will be reduced to meet current health guidelines, including maximum capacities for indoor shared spaces (i.e. recreation halls, common rooms). Residential Shield activities will continue to be held however alternative arrangements will be made, especially for sports involving contact (i.e. online delivery). Overnight stay-of-guests will not be permitted.

The University continues to monitor, review and implement government requirements and health advice regarding the COVID-19 pandemic, to ensure a safe environment. For the interim, appropriate measures will remain in place and residents will be updated as changes occur.

For more general information on residential colleges, please visit the USQ Accommodation website, email accommodation@usq.edu.au or phone +61 7 4631 2650.

15 January 2021

The inter-campus shuttle bus is running as per the normal timetable.

Appropriate measures have been taken to ensure the safety of passengers and drivers. In accordance with social distancing guidelines, maximum capacity is 11 passengers at any one time.

Check out the Inter-campus shuttle bus timetable for information on changes and cancellations.

Springfield

Omnia - Springfield
Phone: (07) 3470 4249

Open: 8.30am - 2.00pm Monday to Friday (during December and January)

Regular hours: 7.30am - 3.00pm Monday to Friday

Toowoomba

The Toowoomba on-campus caterers, CCP, will remain open for takeaway orders in the Refectory, and are also delivering frozen family-size meals to the Toowoomba area. Please phone 4636 0043 or 0476 047 825 for further information.

Please note that no tables or seating are available and social distancing practices must be respected whilst ordering and once you have received your order.

Campus Catering is closed permanently as of 31st December 2020, another food outlet will open in its place but nothing is confirmed in regards to this yet.
Bounce needs to be contacted in regards to their hours as they are separate to us.

 

 

Updated 8 July 2020

Members are able to access the gym 24/7. Access has been restored to all members access cards and you will be able to use your access card to enter the gym.

We've reviewed our risk assessment of the barbells and have made these available 24/7 for members. We ask that members be responsible and practise proper lifting techniques whilst using the bars, and that they return them to the bar racks upon completing their workout.

To celebrate the start of Semester 2 and the easing of Level 3 restrictions, we will be re-opening the gym to new members. Any one who signs up from Monday 6 July to Wednesday 15 July will only pay a $25 joining fee and will receive the next 2 weeks free!

The multi-faith spaces and prayer facilities on each campus have been closed.

The Post Office remains open with social distancing guidelines implemented. 

Heritage Bank have closed their Toowoomba campus branch.

All USQ JP signing sites on campus are closed, in accordance with Queensland Government regulations

International students

Reviewed 13 January 2021

As an international student, you have access to all of our support services. We're currently working on more ways to support you and will be sending further information to all of our students soon.

Contact us with your questions

Your Student Relationship Officers are here to answer any questions you may have, via Live Chat or by emailing usq.support@usq.edu.au.

Our iconnect team are also offering Zoom sessions where you can talk to our staff online face-to-face. They'll help to answer any questions you have or connect you with the right person.

Health and wellness

The Health and Wellness Team are available to support you online through these difficult times. To make an online appointment with a team member, email student.success@usq.edu.au.

Online Student Hub

The Queensland Student Hub aims to improve the wellbeing of international students by connecting them to local welfare services including mental health counselling, English language support, visa information and accommodation services.

The hub is accessible via an app developed by Queensland edtech innovator Vygo.

There is a list of registered entities calling for international students to apply for work positions as part of adjusted work arrangements declared during COVID-19.

Home Affairs has provided the comprehensive list.

Home Affairs has also clarified that student visas will not be extended. Students will have to make a new application.

Visit the Home affairs website to find out more.

Please let us know if you need help accessing technology.
Please visit the Overseas student health cover website for information on your health cover including a Bupa Fact Sheet with answers to commonly asked questions.

International students will only be granted a leave of absence for compassionate and compelling circumstances.

International students who wish to apply for a leave of absence must complete a Leave of Absence Form - International form and provide supporting documentation in accordance with the assessment of Compassionate and Compelling Circumstances Procedure.

Please submit the form and your supporting documentation via email to is.support@usq.edu.au for your application to be assessed.

Any periods of leave for international students must be reported by USQ to the Department of Home Affairs.

International students who are studying in Australia on a student visa are required to maintain a full time enrolment each Academic year. This will allow you to complete your program in the time specified on your Confirmation of Enrolment (COE).

If circumstances arise that affect your ability to undertake a full time enrolment load that is required, you must complete a Reduced Study Load form online via:

  1. Log into UConnect
  2. Student Centre
  3. Online Requests tile
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You must include supporting documentation with your application and submit at least 5 days prior to the last day to drop for the Semester you are applying for.

Please be aware that being enrolled in less than a full-time study load without an approved Reduced Study Load can affect your eligibility for a CoE extension in the future.

Reviewed 13 January 2021

Students who drop a course on or before the semester census date, as per the important dates will not be liable for the course fees.

You can request a refund of your credit balance by completing the relevant Request for Refund form. Your completed form should be emailed to the address listed at the top of the form. Refunds are normally processed within 10 University business days.

 

If you have paid your fees upfront and drop a course on or before the census date, the course fee will be reversed and applied to your student account as a credit. Any available credit will automatically be applied to your invoice when you next enrol.

For more information, visit the Refund of fees page.

Research students

Staff from the Graduate Research School (GRS) will continue to work during this period to provide you with support and will provide information updates relevant to HDR Students as they become available.

We recommend that our HDR students stay up to date and monitor the website, and stay in touch with the GRS through the HDR student forum and the USQ Higher Degree By Research Student Zone Facebook group for updates from the GRS.

Students can also access the Graduate Research School website for information concerning their studies.

Email enquiries

Emails will continue to be monitored and all queries should be sent to grs@usq.edu.au.

Zoom

Twice-daily Zoom sessions will be available for one-on-one support on Monday to Friday from 10.00am - 11.00am (AEST) and 2.00pm to 3.00pm (AEST). The meeting ID is 917-393-9325.

To connect, you will need to have the Zoom software downloaded to your device (https://zoom.us/download).

Zoom apps for iOS and Android devices are also available from the links below:

NOTE: You will need access to a PC or Mac with Internet access, speakers, and a microphone as a minimum.

All HDR students should now be working from home where possible.

On-campus students

In order to facilitate this, please complete and submit the HDR COVID-19 Working from Home Checklist Initial Approval Form and await a response from the GRS.

Students using personal computers must contact ICT to be provided with the software tools and support to work remotely.

Students who do not own a personal computer can apply to take their USQ computer home and MUST complete the following steps:

  1. Complete and submit the HDR, Working from Home: Equipment Loan Approval Form and wait for a response from the GRS.
  2. Contact ICT to arrange to for your USQ computer to be prepared to work remotely.

Please visit USQHub for more information about USQ’s Working From Home Technologies.

External students

If you are an external student who always works off campus then you do not need to do this.

To ensure we are meeting the compliance requirements of the most recent social distancing advice, access to laboratories and equipment will be limited to essential staff (e.g. research supervisors, research staff, HDR students, technical staff etc as appropriate).

Prior written approval is required by your supervisor. No visitors or tours of laboratories are allowed until further notice.

Please contact grs@usq.edu.au for further information.

If you are leading a research project, which is being funded externally, and are concerned of any adverse interruptions that may impact on your ability to meet your milestones as a result of COVID-19, please contact either your Centre Director or the Director, Office of Research – Director.OoR@usq.edu.au

Researchers can continue to receive support for the development and progression of research contracts through the Contract Management – Research and Innovation team. Contact CM-RI@usq.edu.au

Support for research reporting continues as usual. Contact rpas@usq.edu.au.
Researchers can continue to get support for preparing and submitting funding applications through the Research Grants team. Contact ResearchGrantsOoR@usq.edu.au.
Your supervisory team will continue to be available via email, Zoom, and/or telephone. Please stay in regular contact with your supervisors to discuss ways to minimise the disruption to your studies.

All confirmation seminars will be in the form of online meetings conducted via Zoom. No room bookings will be made for these sessions.

Further details are available on the Working towards your confirmation of candidature page under the oral presentation tab.

Researchers can continue to apply for research ethics during this time. Please see the Ethics website for further information.
Support from eResearch Services will continue. Email is the most effective way to communicate with eResearch Services by contacting Dr Francis Gacenga, Manager (eResearch).
Due to travel restrictions and government advice the GRS is currently not in the position to support internships that are based overseas. Applications for domestic internships will be reviewed on a case by case basis.

Support for you

USQ support teams are available to support you during this time.

Get in touch