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Contact ICT

ICT Service desk

The ICT Service Desk provides support and assistance to you in the following areas: 

  • UConnect 
  • USQStudyDesk   
  • logging in (from home and on campus) 
  • course discussion 
  • usernames and passwords 
  • Student Email Accounts (UMail) 
  • Computer lab hardware and software issues

Telephone: +61 7 4631 1900
Telephone hours: 8.00am - 5.00pm (AEST) Monday to Friday
Staff:  USQHub
Students: iconnect

Please note that if you call us and receive the voicemail service, please leave a message (along with your name, student number, phone number, as well as the nature of the problem) so that your query can be dealt with as soon as possible.

In person

Toowoomba campus Hub R Block
Springfield campus  Library Desk A Block Lv1
Ipswich campus Library
H Block Lv2 

Hours:  The ICT Service Desk at each campus is generally manned between 10.00am – 2.00pm (Extended hours during busy periods)

Remote assistance

If you are an external student, and require additional support, we are able to assist you via remote access. 

Please note: This service does not include assistance with diagnosis of student or staff personal computers or mobile devices related problems or non USQ systems related problems.