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  • Confirmation of Candidature : Candidate - Alice Giese

Confirmation of Candidature : Candidate - Alice Giese

Do Employee Satisfaction, Quality and Patient Satisfaction Lead to Profitability in Health Care Sector? Evidence from Swiss Hospital.

Date: 28 November 2019
Time: 4:40 PM - 6:10 PM
Venue: Toowoomba - W534, or via Zoom
Contact: For more information, please contact the Graduate Research School.
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This research project will investigate the influence of employee satisfaction, quality and patient satisfaction on the profitability of Swiss hospitals. This research will also examine whether the "service profit chain" propagated by the service literature can also be applied to the health care sector. On the other hand, this study aims to develop recommendations for hospital management.

In a secondary data analysis, the national data of the Swiss hospitals from 2013 to 2018 will be used. 
If the correlations can be confirmed, this can improve the situation of employees and patients as well as promote the observance of quality indicators.