Achieving Knowledge Ambidexterity Using Cloud-based Knowledge Management System: A Design Science Research Study in Small and Medium Scale Enterprises
||13 November 2019
||11:00 AM - 12:30 PM
||Springfield - B154, or via zoom
||For more information, please contact the Graduate Research School.
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Knowledge is one of the most critical organisational resource. Knowledge ambidexterity enables simultaneous action on the exploration and exploitation of knowledge. Knowledge management involves creation/acquisition, storage, sharing, and utilisation of knowledge. A cloud-based Knowledge Management Systems (KMS) can provide support in the KM process. The primary aim of this research is to study the process of KM using the lens of knowledge ambidexterity by building a cloud-based KMS in order to improve Small and Medium Enterprises (SMEs) capability. The Theory of Organisational Ambidexterity provide theoretical support to this research work. Design Science Research methodology will be adopted to develop a new artefact called the Knowledge Ambidexterity Framework (KAF). The artefact will be evaluated implementing IBM Watson services in SMEs.