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Right to Information (RTI) access

What is Right to Information?

The Right to Information is the Queensland Government's approach to giving the community greater access to information. This approach applies to the University. The Queensland Government has made a commitment to provide access to information held by the Government and public authorities (which includes USQ), unless it is contrary to the public interest to provide that information. The Right to Information Act 2009 and the Information Privacy Act 2009 came into effect on 1 July 2009.

 At USQ, Corporate Records is responsible for matters regarding RTI.

Right to Information requires proactive release of information under administrative arrangements. USQ has a Publication Scheme  which provides the public with access to a broad range of information. If you need access to further information you must send a request for access.

To enable access to, or amend your own personal information held by USQ an application must be made under the Information Privacy Act 2009.

Please note, applications requesting a mixture of personal and non-personal information or requesting another person's personal information will be dealt with under Right to Information.

Request for access

A single application form is available for access applications under both the Right to Information Act 2009 and the Information Privacy Act 2009. To request access:

  1. Fill in an application form to access documents under RTI or Privacy. Please provide as much information as you can as this will enable us to identify the documents of interest to you.
  2. State whether you wish to: obtain a copy, inspect the document, obtain a transcript or listen to/watch a tape recording.
  3. Send your application to the Right to Information Coordinator and Decision-maker via:
  • Post or deliver to:
  • Right to Information Coordinator and Decision-maker
    Corporate Records, University of Southern Queensland
    Toowoomba Qld 4350 

Processing timeframe

From the day the valid application and application fee is received your application will be processed within:

  • 25 business days; or
  • 35 business days if consultation with a third party is required.

The Right to Information Coordinator and Decision-maker will acknowledge receipt of your application within 10 business days.

Fees and charges

Under the Right to Information Act 2009, an application fee of $48.00 is payable for requests of documents deemed to be non-personal affairs. There are no charges for applications to access or amend a person's own personal information.

Alternative Payment Options

To protect your privacy (credit card information) please consider using one of the secure processing options offered by the University for payment of fees and charges such as:

  • Online Payment Gateway

  • Cheque payable to:
    University of Southern Queensland

    Addressed to:
    Corporate Records
    O4 Block
    University of Southern Queensland
    Toowoomba  Qld  4350

Processing charges

In addition, there are charges for processing time, including inspection supervision.  Processing charges are $7.45 per 15 minutes or part of 15 minutes if the agency (USQ) spends more than 5 hours processing an application. 

Access charges

Photocopying charges are 25 cents per A4 page for providing copies of released documents. There may also be a charge for services such as showing a video or providing computer printouts.

Preliminary assessment of charges

If you make a non-personal application, you will receive a preliminary assessment of charges and you may consult with the University on options for reducing the cost of the application.  In limited circumstances charges may be waived on grounds of financial hardship. 

Rights of review

An applicant has the right of review internal/external.

Disclosure log

An agency's (USQ's) disclosure log provides access to released documents (non-personal information) that have been assessed through the Right to Information formal process. The purpose of a disclosure log is to make individual releases of information under the new RTI legislation available to the widest possible audience. 'Personal affairs' information, including an individual's name (the applicant), will not be published.

Further information

For further information concerning Right to Information matters, the following resources are available:

Alternatively, please contact us.

*This file is in Portable Document Format (PDF) which requires the use of Adobe Acrobat Reader. A free copy of Acrobat Reader may be obtained from Adobe. Users who are unable to access information in PDF should contact us to obtain this information in an alternative format.