COVID-19 Student Support Package

The University has developed the COVID-19 Student Support Package that includes enhanced online support services, and changes to the way final grades are treated this semester to remove any negative impact, and a new needs-based personalised financial support package.

Academic support

The current situation may mean that you haven't been able to dedicate the same amount of time to your studies as you normally would, and we understand that this may be concerning you.

For this reason, we're implementing the following additional measures:

  • you will have the option not to include your Semester 1 2020 results in the calculation of your grade point average (GPA), meaning:     
    • if you do not pass this semester, your fail grade will not impact your grade point average
    • if you pass your course but do not achieve your usual high grade, you can elect to have your grade recorded as an ungraded passing grade.
  • you now have access to many more online support services including a broadened chat service, Zoom sessions through our online iconnect services and social media support channels like our iconnect Facebook group.
  • Library services now offer online access to textbooks, online drop-in sessions, online consultations with a Learning Advisor and online group study support sessions.
  • free online counselling is provided by our Wellness team through real time face-to-face support, live chat or email counselling
  • free online career counselling appointments and job seeking support services are available including resume and online interview assistance and a broad range of career related resources.
  • you can now request a five day extension to your assignment due date through an online form and longer requests will be considered taking into account the impacts of the ongoing situation.

Financial support

The University has developed a new needs-based personalised financial support package, the COVID-19 Student Financial Assistance Scheme.

What is the COVID-19 Student Financial Assistance Scheme?

The COVID-19 Student Financial Assistance Scheme has been created to:

  • to cover the costs of food and household essentials if a student is facing financial hardship as a result of COVID-19
  • to assist with unexpected costs of studying online e.g. computer, mobile data or Wi-Fi not previously available at place of residence as a result of COVID-19
  • to assist with the cost of textbooks and other learning support materials where former access has been impacted as a result of COVID-19.

The support package will include:

  • Living expenses (payments will be dependent on situation)
  • Provision of technology (one-off payments of up to $1000 AUD)
  • Provision of learning resources (one-off payments of up to $500 AUD)

Students may be eligible for more than one support and are encouraged to apply for all support offerings, where they meet the eligibility criteria.

Supporting documentation

To assist us in determining your financial hardship and how your circumstances have changed, you will need to provide supporting documentation during the application process.

In your application, you must provide:

  • a copy of your Photo ID
  • a Centrelink statement (if applicable)
  • a copy of your bank statement from the past month.

Other documentation to support your application could include:

  • quotes (e.g. brochure, online link to shop site, textbook/learning resource prices)
  • evidence of living expenses (e.g. bills, rent)
  • debts (e.g. loans, Afterpay, Zip Pay, credit card debt)
  • phone/mobile bill
  • internet bill
  • internet set up costs and payment plans.

Please see further information on each of the categories below to find out more about what is offered in each support pack and eligibility requirements.

How to apply 

Applications can be submitted via the online application form.

To help our team process your request as quickly as possible, please ensure you include your supporting documentation (as outlined below) before submitting your application.

Not including your supporting documentation at the time of application may lead to a delay in processing or an unsuccessful application.

If you are unable to complete the online form, please call 07 4631 2372 so the team can complete the application on your behalf.

Applications will remain open until 7 July 2020.

Outcomes

We will endeavour to process your application within 5-10 business days.

Our team will be in contact with you via phone or your student email (UMail) during the process and to notify you of the final outcome.

If the turnaround time for applications increases due to demand, this page will be updated with the expected wait time.

Review of decision for Financial Assistance Package

If you are dissatisfied with the outcome of your application, you may request a review of the decision with the Associate Director (International Governance & Compliance).

Review of decision requests must be submitted in writing within 20 days of the date printed on the letter advising of the outcome of the application.

Living expenses support

Payments to eligible students is to assist with covering the costs of food and household essentials if a student faces financial hardship as a result of COVID-19.

You are a USQ student who:

  • is enrolled in a current USQ program*
  • is not studying off shore or through contracted arrangements
  • can demonstrate financial hardship as a result of COVID-19
  • has exhausted all other options.

* Students currently deferred or not enrolled are not eligible, except for HDR students awaiting examination. Students who are participating in the Australia Awards Scholarship program through the Australian government and International students are eligible to participate in this scheme.

Technology support

A single payment of up to $1000 AUD (for the provision of a computer system and/or connectivity) or the provision of a personal computer* to assist with unexpected costs of studying online e.g. computer, mobile data or Wi-Fi not previously available at place of residence is available for eligible students.

*There are a limited number of devices available – in the event USQ depletes all stock of available devices, students may be eligible to receive financial support to assist them with purchasing a device.

You are a USQ student who:

  • is enrolled in a current USQ program*
  • is not studying off shore or through contracted arrangements
  • no longer has access to technology; and/or you require data.
  • can demonstrate financial hardship
  • has exhausted all other options.

* Students currently deferred or not enrolled are not eligible, except for HDR students awaiting examination. Students who are participating in the Australia Awards Scholarship program through the Australian government and International students are eligible to participate in this scheme.

Learning Resource support

This is a single payment of up to $500 AUD in order to provide eligible students with access to required textbooks or relevant learning resources where access has been impacted by the University services moving online.

You are a USQ student who:

  • is enrolled in a current USQ program*
  • is not studying off shore or through contracted arrangements
  • no longer has access to textbooks or learning resources
  • can demonstrate financial hardship
  • has exhausted all other options.

* Students currently deferred or not enrolled are not eligible, except for HDR students awaiting examination. Students who are participating in the Australia Awards Scholarship program through the Australian government and International students are eligible to participate in this scheme.

Our support staff are available Monday to Thursday 8am - 8pm, Friday 8am - 5pm and on weekends 12pm - 5pm (excluding public holidays).

Your Student Relationship Officers are available via live chat, phone and email.

You can also connect with our iconnect team via Zoom and our USQ iconnect Facebook page.