Scheduled System Maintenance 2019 - 2021
The schedule below will detail the systems affected on each of our fixed ICT maintenance days. Notification of system impacts will be available approximately two weeks prior to each of the three listed maintenance dates below. Standard notifications are sent to staff via email and announcements are also placed on UConnect for Staff and Students.
For further information or questions regarding the schedule below contact the ICT Service Desk.
Weekly Maintenance
During the Tuesday evening, Wednesday morning and Saturday morning maintenance window, various systems may be unavailable. Clients will be notified in the event that a major system outage exceeds the designated end time by 30 minutes.
| Date | Time | Systems and services affected |
| Each Tuesday evening | Between 7.00pm - 10.00pm (AEST) | Staff and some student systems may be unavailable during this time, excluding Learning and Teaching Systems*. |
| Each Wednesday morning | Between 5.30am - 8.00am (AEST) |
All USQ systems and services. No maintenance will occur during the following times, unless critical:
|
| Each Saturday morning | Between 5.00am - 9.00am (AEST) |
All USQ systems and services. No maintenance will occur during the following times, unless critical:
|
In addition to the ICT maintenance days indicated on the important dates calendar.
Fixed Maintenance
Three fixed maintenance windows have been scheduled to enable major upgrades to ICT Systems and Services (e.g. Network) and Learning and Teaching systems (e.g. USQStudydesk).
| Date | Time |
Systems and Services Affected |
Impact |
| 2019 | |||
| June 22 |
|||
| November 16 |
|||
| 2020 | |||
| February 15 |
|||
| June 20 |
|||
| November 14 |
|||
| 2021 | |||
| February 13 |
|||
* Learning and Teaching Systems are defined as:
- UConnect
- USQStudyDesk
- USQStaffDesk
- USQOpenDesk
- ePortfolio
- eLOR
- Library Services
- Zoom
Note: System Owner Requested Maintenance
Maintenance to systems that may have a limited user impact which has been requested by system owners undertaken outside normal maintenance windows. The maintenance is negotiated with the system owner and communicated appropriately.
| Date |
Time |
Systems and Services Affected |
Impact |
| 5 April 6:00pm |
6 April 6:00pm |
USQAdmin
Student Centre |
Unavailable |
Emergency Maintenance
Emergency maintenance windows as required for specific critical maintenance. This may occur during business hours to address critical system issues. These periods would be negotiated as required with business owners and stakeholders.