Maintenance schedule

Scheduled System Maintenance 2019 - 2021

The schedule below will detail the systems affected on each of our fixed ICT maintenance days.  Notification of system impacts will be available approximately two weeks prior to each of the three listed maintenance dates below.  Standard notifications are sent to staff via email and announcements are also placed on UConnect for Staff and Students.

For further information or questions regarding the schedule below contact the ICT Service Desk. 

Weekly Maintenance

During the Tuesday evening, Wednesday morning and Saturday morning maintenance window, various systems may be unavailable. Clients will be notified in the event that a major system outage exceeds the designated end time by 30 minutes.

Date   Time  Systems and services affected 
Each Tuesday evening  Between 7.00pm - 10.00pm (AEST)  Staff and some student systems may be unavailable during this time, excluding Learning and Teaching Systems*.
Each Wednesday morning Between 5.30am - 8.00am (AEST)

All USQ systems and services. No maintenance will occur during the following times, unless critical:

  • During O week
  • Week 1 of semester
  • Week 2 of semester
  • Scheduled exam periods
Each Saturday morning Between 5.00am - 9.00am (AEST)

All USQ systems and services. No maintenance will occur during the following times, unless critical:

  • During O week
  • Week 1 of semester
  • Week 2 of semester
  • Scheduled exam periods

In addition to the ICT maintenance days indicated on the important dates calendar.

Fixed Maintenance

Three fixed maintenance windows have been scheduled to enable major upgrades to ICT Systems and Services (e.g. Network) and Learning and Teaching systems (e.g. USQStudydesk).

Date Time            
Systems and Services Affected                  
Impact          
 2019
November 16
 5:00am - 9:00am
eLor
DiReCt
 Unavailable

8:00am - 12:00pm
 Course Readings
UConnect
 Unavailable
  8:00am - 12:00pm
 Toowoomba Wireless Network
 Intermittent
 2020
February 15
      
June 20
      
November 14
      
 2021
February 13
      
                                                                                                               

 * Learning and Teaching Systems are defined as:

  • UConnect
  • USQStudyDesk
  • USQStaffDesk
  • USQOpenDesk 
  • ePortfolio
  • eLOR
  • Library Services
  • Zoom

Note: System Owner Requested Maintenance
Maintenance to systems that may have a limited user impact which has been requested by system owners undertaken outside normal maintenance windows.  The maintenance is negotiated with the system owner and communicated appropriately.
Date        
Time        
Systems and Services Affected        
Impact
       
                       


Emergency Maintenance
Emergency maintenance windows as required for specific critical maintenance.  This may occur during business hours to address critical system issues.  These periods would be negotiated as required with business owners and stakeholders.