Third Party Verification of USQ graduates

My eQuals 

USQ graduates can share their certified digital graduation documents faster by supplying third parties seeking verification with access via an electronic link and (optional) pin. More information about My eQuals shared documents for third parties and My eQuals.

Standard verification requests

The Graduations Office will respond to requests to verify graduates of award programs, not professional development courses. If you have completed a professional development course, please consider purchasing a print Official Academic Transcript with Authentication. (This option is not currently available due to COVID-19)

The University of Southern Queensland does not have the power to investigate allegations of false claims of qualifications made in the wider community. In many situations, the most appropriate body to investigate is the body that has received the claim, or the professional regulator. Allegations of serious fraud should be reported to the Queensland Police Service who'll investigate the matter and may approach USQ for relevant information. 

To use the Third Party Verification service, third parties are required to provide the following graduate information:

  • full name including any previous or maiden names, or variations of name order
  • date of birth in this format DD/MM/YYYY 
  • name/s of academic program/s to be verified
  • details of the company, service, organisation or individual requesting the verification.
 
USQ responds to Third Party Verification requests in writing via email. These requests and responses are retained and stored in accordance with our Privacy Policy under which only the following information can be provided about a conferred graduate to a third party:
  • name of academic program/s completed (not including majors or specialisations)
  • conferral date/s.

Verification requests

Item 2020 Fee 
Standard Third Party Verification email response to email request from a third party – includes program & conferral date only

Nil
Extended Third Party Verification email response to email request from a third party – includes program & conferral date, GPA, and start and end date (Signed permission from the graduate must be supplied)
 Nil 
Custom Verification Letter on University letterhead preparation – includes program & conferral date, but may also include GPA, start and end date, mode of study, full-time or part-time. 
*Cannot be requested by a third party - must be requested & paid for by the graduate themselves 
 AUD20 + optional freight
Email electronic pdf (Verification Letter) – a hard copy will not be supplied
(The below options are not currently available due to COVID-19)   		 Nil
Collect in person - USQ Graduations Office, Toowoomba Campus (B117)
  
Freight within Australia (Verification Letter) -  delivery by Registered Post – signature req’d
 AUD15
Freight overseas (Verification Letter) – delivery by TNT Courier – signature req’d
 AUD30

USQ Definitions Dictionary may be used to understand terms such as full-time and part-time study, and mode of study ie external course, online course or on-campus course.

Third party verification requests

Make a request

Payment details

Online

  1. Log onto UConnect > Student Centre > Finances > Make a payment menu item.
  2. Select the "Pay all charges" button or input the amount you wish to pay for each account. Click "Confirm" to continue. 
  3. Enter the payment details and click "Submit".
  4. Once the payment has been successfully processed, a Payment Summary will be issued. Students should save or print a copy of this as USQ does not issue receipts for online payments. 

Phone

  1. Phone USQ Financial Services on +61 7 4631 2583.
  2. You will need to have ready your  student number, credit card number, card holder name, card expiry date and balance owing.

BPay

This service is available only if you have an Australian bank account.

  1. Contact your participating Bank, Credit Union or Building Society to make this payment from your cheque, savings or credit card account. 
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. Ensure you note the receipt number quoted at the end of the transaction processing as this is your official receipt. 

POSTbillpay

  1. Log in to POSTbillpay
  2. You will need to quote USQ's four digit biller code and your reference number, as shown on page 1 of your online invoice. 
  3. The receipt number quoted at the end of your transaction is your official receipt. 
  4. Australia Post will not charge you for this service, however you may incur charges from your Internet Service Provider and your Financial Institution. 

Should you experience any problems using this service, please contact POSTbillpay directly. 

  1. Contact USQ Financial Services via telephone, +61 7 4631 2583 or email debtors@usq.edu.au to obtain USQ's bank account details.
  2. Contact your bank to arrange for the ability to transfer funds directly from your account into USQ's account via the internet. 
  3. When transferring funds, ensure you record your name and student number on the transaction so that your payment can be applied to your account.